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  • Terms and Conditions

    As you know GDPR is in force by the 25th May 2018.

    Smart Energy Advice Line have now completed a full review and updated our privacy policy regarding GDPR.

    So what do you need to do next?

    If you don't wish to receive communication from Smart Energy Advice Line by email or other marketing methods please contact info@www.ndmenergy.co.uk or you can hit the unsubscribe button on any of Smart Energy Advice Line email marketing literature. If you still wish to receive Smart Energy Advice Line emails and communication you don't have to do anything.

    Please see below Smart Energy Advice Line updated Privacy notice regarding GDPR. If you do have any questions please feel free to contact us by emailing info@www.ndmenergy.co.uk

    Privacy Notice:

    Personal data

    Under the EU’s General Data Protection Regulation (GDPR), personal data is defined as:

    “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

    How we use your information

    This privacy notice tells you how we, Smart Energy Advice Line, will collect and use your personal data.

    Why does Smart Energy Advice Line need to collect and store personal data?

    In order for us to provide you with a service, we need to collect personal data to enable us to effectively manage supply chains on behalf of our clients.

    In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

    Will Smart Energy Advice Line share my personal data with anyone else?

    We may pass your personal data on to third-party service providers contracted to Smart Energy Advice Line in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Smart Energy Advice Line procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

    How will Smart Energy Advice Line use the personal data it collects about me?

    Smart Energy Advice Line will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Smart Energy Advice Line is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

    Under what circumstances will Smart Energy Advice Line contact me?

    Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

    Can I find out the personal data that the organisation holds about me?

    Smart Energy Advice Line at your request, can confirm what information we hold about you and how it is processed. If Smart Energy Advice Line does hold personal data about you, you can request the following information:

    • Identity and the contact details of the person or organisation that has determined how and why to process your data.
    • The purpose of the processing as well as the legal basis for processing.
    • If the processing is based on the legitimate interests of Smart Energy Advice Line or a third party, information about those interests.
    • The categories of personal data collected, stored and processed.
    • Recipient(s) or categories of recipients that the data is/will be disclosed to.
    • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
    • How long the data will be stored.
    • Details of your rights to correct, erase, restrict or object to such processing.
    • Information about your right to withdraw consent at any time.
    • How to lodge a complaint with the supervisory authority.
    • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
    • The source of personal data if it was not collected directly from you.
    • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

    What forms of ID will I need to provide in order to access this?

    Smart Energy Advice Line accepts the following forms of ID when information on your personal data is requested:

    Passport, driving licence, birth certificate, utility bill (from last 3 months), etc.

    Contact details of the Data Protection Officer / GDPR Owner:

    The Data Protection Office for Smart Energy Advice Line is: Tom Sherwood who can be contacted via info@www.ndmenergy.co.uk

    Thank you for taking the time to read this notice. If you have any questions please contact email Smart Energy Advice Line at  info@www.ndmenergy.co.uk.

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